How to write and send Bulk SMS review requests + templates

Want to send out standout SMS review requests and receive more online reviews for your company? This manual includes a wealth of bulk SMS templates that you can use right now to promote your online reviews, increase the number of online reviews you receive, and raise your total star rating across review sites. 

What are review requests?

Review requests, as the name implies, are communications that small businesses and brands can send through the following channels to entice customers to rate their whole shopping experience:


  • Text messaging and SMS

  • Email

  • Live chat

  • (If you have an app) Push notifications


Your firm might utilize review requests to persuade clients to provide online testimonials about it via:


  • Reviews from Google that show up on Google Maps and Google Search 

  • Social media platforms like Facebook

  • website reviews such as Yelp and TripAdvisor


Review requests are brief communications that ask clients to provide comments through review sites. These Bulk Sms service include a direct review link to your company's profile on review websites like Facebook and Google Business Profile for the benefit of the customer.


How do you ask for review requests via Bulk SMS?


Compared to other well-liked marketing channels, SMS marketing claims the highest open rates. In contrast to email marketing, which has a 20% open rate, text messages have an astounding 98% open rate. Bulk SMS is the perfect channel for generating high response and conversion rates for review requests because of this. 


To send a review request via Bulk SMS as part of your broader digital marketing strategies, you will need:


  • Mobile numbers of your clients

  • SMS layouts that contain your request for a review

  • An SMS marketing tool that enables you to (if desired) send out review requests in bulk

  • Customers that have chosen to receive SMS messaging from you

How can I automate the process of sending a review request via Bulk SMS?

If you manually follow up to ask for consumer feedback, you may get more reviews from customers than if you hadn't asked at all. But it can also take time, a valuable resource that isn't always available. 


That is where Broadly's automated tools for SMS review request delivery can be of assistance. Msgclub also provides bulk sms services. Customers of Broadly utilize our platform to automatically send their clients follow-up text messages that:


  • Asking customer experience feedback.

  • Ask clients whether they would think about reviewing products or websites.

  • Include a direct review link to any preferred review websites, such Google or Facebook.

How should I write Bulk SMS review requests?

Here is our best recommendation for formulating Bulk SMS review requests that achieve high open and response rates.


Do’s and don’ts: tips for asking customers for a review via Bulk SMS

Do: Include the first name of your consumer in the  Bulk SMS .It has been demonstrated that using first names when communicating with customers and personalizing marketing messages boost engagement, customer happiness, loyalty, and purchasing patterns. 


Do: Make it succinct. Aim for no more than 160 characters. If not, your review request can be split up into several SMS messages. 


Don't: Request a 5-star rating. Nobody wants to feel compelled to leave favorable ratings. Asking customers for their open comments and specifics about their customer experiences is preferable. 


Don't: Forget to mention the review link to your Facebook page, Google Reviews, or other review websites. Customers will find it much easier to post their online evaluations in this location. 


When is the best time to send a review request to customers?

Send your review requests as soon as the client transaction is over if you want to improve the quantity of positive reviews and attract more four- and five-star ratings. Catching them when their customers' experiences are still fresh is great.


Bulk SMS templates for requesting customer reviews + examples

Utilize these templates for Bulk SMS to achieve high open and conversion rates.


1. Follow up After a Recent Purchase

Hi [customer’s name], Thank you for your recent purchase .Would you consider writing a Google review [add Business Profile URL] to share your experience with us and potential customers? Thank you!

2. Ask New Users for First Impressions

Hi [customer’s name], Thankyou for deciding to use our business.It would be great to hear about your first impression. Would you consider writing a  review [add Business Profile URL] to share your experience with us and potential customers? 


3. Reach Out to Long-Term Customers

Hi [customer’s name],you have been using our services. Therefore we would be grateful If you would share your experience? We value your feedback. Thank you! [add Business Profile URL] 

Want more template ideas or Bulk SMS Service for your business? Connect with us and check our SMS Platform, Signup for a free trial.

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